Refund Policy

Thank you for booking with Vintage Ride. We hire restored classic cars and run coastal tours from Weligama, and we want every guest to know exactly how cancellations, changes, and refunds work before they pay.

These bookings are experiences and vehicle hires, not shipped goods. There is nothing to post back to us. This policy explains when a paid booking can be cancelled, rescheduled, or refunded.

You may cancel a booking by emailing contact@vintageride.lk or by messaging us on WhatsApp at +94 77 137 4110. The refund depends on when we receive your request, counted back from the scheduled start time in Sri Lanka:

• 7 days or more before the start: a full refund of the amount you have paid to Vintage Ride.
• 3 to 6 days before the start: a refund of 50% of the amount you have paid.
• Less than 72 hours before the start, or if you do not arrive for the booking: the amount paid is kept and no refund is issued. The vehicle and crew have been held for you.

A cancellation is effective only once we have confirmed it in writing by email or WhatsApp. Please include your booking ID and the name on the booking.

If your cancellation is approved under this policy, we refund the applicable amount to the original payment method. Card payments are returned through PayHere to the card used for the booking. Bank-transfer payments are returned to the account the payment came from. Cash payments are refunded by bank transfer once you give us the account details.

The refund covers the booking amount you paid to Vintage Ride for the cancelled portion of the hire. It does not include costs you arranged yourself, such as a private photographer, hotel, or transport to the meeting point.

If you would like a different date, time, vehicle, or route, contact us as early as you can. One change of date or time is free when you ask at least 72 hours before the scheduled start and another slot is available.

A request made inside 72 hours is treated as a cancellation under the schedule above, and a new booking can be made at the current price if we still have availability. A change to a higher-priced vehicle, longer duration, or extra add-on is charged at the difference. If you move to a lower price, the difference is refunded on the same basis as a partial cancellation.

Some bookings cannot be refunded once the conditions below apply:

• A tour or hire that has already started or been completed.
• A no-show, or a cancellation received less than 72 hours before the start time.
• Weddings, photoshoots, commercial productions, and other custom events cancelled less than 7 days before the event. The vehicle and crew are reserved exclusively for that booking.
• Add-ons we have already committed to a third party at your request, where that provider will not refund us.

Classic cars are maintained in our garage, and occasionally one is not fit to go out. If we cancel your booking, or we cannot supply the vehicle or tour you booked, you may choose a full refund or a free reschedule. Where we can, we will offer a suitable alternative vehicle for the same booking.

If weather or road conditions make the ride unsafe, we will contact you and offer a reschedule or a full refund of the amount paid. We will not run a booking we consider unsafe for guests or for the car.

Approved refunds are started within 7 business days after we confirm the cancellation. Card refunds then follow PayHere and your bank’s own timing, which can take further business days to appear on your statement. Bank transfers are sent within the same 7 business days once we have your account details.

To cancel, reschedule, or ask about a refund, contact the team with your booking ID. We are available during the hours below.

• Emailcontact@vintageride.lk
• Phone / WhatsApp+94 77 137 4110
• Hours5:00 AM - 8:00 PM (Daily)